[1] Cancellations

• You have 14 days from receiving your order to tell us you want to cancel.
• Once you’ve told us, you have another 14 days to send the goods back.
• Refunds go back to your original payment method once we receive and inspect the goods.
• If you’ve handled items more than you would in a shop and their value is reduced, we may reduce your refund.
• We only refund the basic delivery cost, if you chose an upgraded delivery (e.g. Special Delivery), you’ll get back the standard cost.

You can’t cancel:

• Personalised, custom made or tailor made goods
• Perishable goods
• Items sealed for hygiene reasons (if the seal is broken)
• Goods mixed inseparably with others after delivery
• Opened CDs, DVDs, or software

[2] Digital Downloads

• We WILL supply digital content within the 14 day cancellation period as standard, you MUST inform us prior to ordering if you don’t give your consent for this.
• Once the download starts, you lose your right to cancel. If you don’t give consent, you must wait until the cancellation period ends before downloading.
• Duplicate purchases (e.g. buying the same file twice by mistake) will be refunded within 14 days as a goodwill gesture.

[3] Delivery of Goods

• We’re responsible for goods until you (or someone you’ve nominated, e.g. a neighbour) receives them.
• Standard delivery period is 30 days unless we’ve agreed otherwise.
• Larger parcels get a tracking number. Small parcels (large letter size or smaller) will have proof of label purchase but not tracking.
• If delivery can’t be made within 30 days, and we can’t agree a new date, you can cancel for a full refund.

[4] Faulty Goods

• Goods must be:
• Of satisfactory quality, not faulty or damaged when they arrive.
• Fit for purpose, suitable for the use we sold them for.
• As described, matching our listing, description, or samples.
• Faults or damage should be reported within 30 days.
• We’ll repair or replace faulty items. If that’s not possible, you can get a price reduction or refund.
• Return faulty goods using a signed‑for service, we’ll refund return postage where necessary.

[5] Additional Info

• If you send returns without enough postage, we’ll deduct that cost from your refund.
• Forced returns will also have postage fees deducted.
• Items aren’t classed as lost until the carrier’s time limit has passed (see Royal Mail guidelines).

[6] International Customers

• Mark your return as RETURNS.
• If you don’t, we’ll be charged customs fees, these will be deducted from your refund or billed to you before we send a replacement.

[7] Failed Delivery

• Customer error (wrong address, missed delivery, unpaid fees) any charges will be invoiced to you within 30 days.
• Our error, we’ll cover the costs and refund you within 14 days.

[8] Statutory Rights

Nothing here affects your statutory rights under UK law.